If a customer has to cancel their appointment due to self-isolation. Marquis reordered the part and told me they didn't know how long it would be. Login / Register.

NewsNow Classifieds. Specification Gallery Just thought i would share this bad experience. Lunar have to be one of the worst in the industry for supplying spare parts and customer service. Marquis reordered the part and told me they didn't know how long it would be. keen to get the caravan back to its original condition i rang a week later. The new owners are fully committed to ensuring our brand and products remain a strong choice for the caravanning public. As Lunar closes at 1pm Friday i wasn't expecting a return call. They were told by Lunar that the would take around 6 to 8 weeks for delivery. Eventually rejected caravan under consumer rights act 2015, due to the undue delay. My sister's been waiting for parts for a repair since the insurance approved it in November. Monday morning i had no phone call so i decided to ring. keen to get the caravan back to its original condition i rang a week later. I have been waiting for 6 MONTHS for a replacement front window which was hit by a stone and cracked. As Lunar closes at 1pm Friday i wasn't expecting a return call. After the 8 weeks had past i contacted Marquis for an update. In the end I decided to buy a new centre window and do a repair on the damaged one. For the above model years, this cover will only apply if the supplying dealer is a current Lunar Automotive dealer.

Definitly recommend them, they are brilliant, very helpful.
Home; CARAVAN STOCK; Static Caravans; PARTS. They were disgusted and said they will stand by their product. Lunar reported back saying it was not covered, when pressed Further they said it was due to plastic parts that will wear. After the 8 weeks had past i contacted Marquis for an update.

For example, the front window of my two-year-old tourer started leaking last October and the problem still hasn’t been cured completely. I hope you get your act together for David and the rest of us Lunar clients as I would think twice before buying another Lunar!
That is indeed poor on their behalf. More recently, all of last week and so far this week I've been trying to find out from Lunar which of the grey 7s wires was connected to the car battery blade fuse (I've just swapped my twin electrics for the 13 pin Euro plag system). Marquis reordered the part and told me they didn't know how long it would be. After another hour on returned call. 6 times i rang with no reply's. If you have an account, Volvo V70 D3 SE (was Peugeot 4007, SsangYong Korando), Pulling a Lunar Clubman SI 2015. I called 5 times during the morning, on the 5th time of calling i was put through to Roy. BTW do a Google search on Marquis. After an hour i rang again, the receptionist said that she had past the message on and also seen him walking past and mentioned that i called. The Lunar Ultima 560 caravan. No parts yet was the answer but should be delivered next week. 4 Berth MTPLM: 1750kg. I decided to give them a call myself to find out where the part is and why they had given Marquis a false promise of delivery. The Lunar Ultima 560 bought from Robinsons (Chesterfield) March 2016. Clearly the after sales sales service is not fit for purpose or customer friendly. Affordable Caravans - New and Secondhand UK, British, European German Caravans - Caravan Parts Shop. I called 5 times during the morning, on the 5th time of calling i was put through to Roy. Monday morning i had no phone call so i decided to ring. This cover applies to caravans manufactured by the previous company, Lunar Caravans. Marquis are pretty lousy on their after sales.

Yesterday 5th June i rang a further 3 times, same answer.


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