Be sure to check out a seller’s Sellers who don’t comply with Etsy's policies are subject to review, which can result in suspension of account privileges and/or termination Escalate the case to eBay The Seller Protection Policy doesn’t guarantee a resolution in your favor, and it doesn’t indicate that Etsy’s (our expectations for customer service) were met. Jewellery & Accessories Beginning of a dialog window, including tabbed navigation to register an account or sign in to an existing account. If your item hasn't arrived or isn't as described, contact the seller by opening a case in the Resolution Center. Keep your shop in good standing (that means you're not violating any of Etsy's policies). Keep track of any relevant dates. Be sure to check out a seller’s reviews, shop policies, and About page. Home & Living Did the seller give you a Send me exclusive offers, unique gift ideas, and personalised tips for shopping and selling on Etsy. Want to know more? Read our Etsy uses cookies and similar technologies to give you a better experience, enabling things like:Some of the technologies we use are necessary for critical functions like security and site integrity, account authentication, security and privacy preferences, internal site usage and maintenance data, and to make the site work correctly for browsing and transactions.Cookies and similar technologies are used to improve your experience, to do things like:Without these technologies, things like personalised recommendations, your account preferences, or localisation may not work correctly.

Help Center Both registration and sign in support using Google and Facebook accounts. Contact the seller by using Etsy conversations (“convos”) to clarify any points of confusion.

Etsy is testing new buyer protection badges to give shoppers confidence that their orders will go smoothly.   United Kingdom   |   English (UK)   |   £ (GBP) If we detect fraudulent activity or that an account has been compromised, we will limit access to your account and contact you.

Etsy’s teams monitor problematic behaviour based on our We understand that as a small business owner, your reputation is everything. We'll never post without your permission. Take full advantage of our site features by enabling JavaScript. Your confirmation will be sent to your email address. Eligible sellers are automatically enrolled in Seller Protection — there is no application process. Communicate with the buyer via Etsy Messages about the status of their order, any questions they might have, and any additional details agreed upon in the transaction. By clicking Register, you agree to Etsy's Etsy’s case system is a platform for buyers and sellers to work together to resolve concerns about orders. An Etsy Purchase Guarantee badge will appear on eligible listing pages, and a Payment Protection badge will appear in eligible shopping carts. Abuse of our review system will not be tolerated and reviews that violate our Your Shop Policies have to comply with Etsy's policies, as well as your local laws. Here's what you need to do to make sure your shop is covered: A. Yes! Generally speaking, eBay Buyer Protection is a promise to shoppers on the U.S. eBay site—— that eBay will intervene in disputes between buyers and sellers to rectify issues when the seller has failed to act adequately to resolve the dispute. Email us or request a call 24/7 through our Toys & Entertainment

If a fraudulent or unauthorised transaction does occur, Etsy investigates and can often resolve the issue without needing to contact you.

Uh oh! Sellers on Etsy are expected to provide a high level of customer service. You need to have cookies enabled to sign in. Wedding & Party eBay Buyer Protection Program . Clothing & Shoes Let the seller know how they can help resolve the problem. For your own protection, be sure to keep all communication on Etsy. Protection you can count on.

Saying no will not stop you from seeing Etsy ads, but it may make them less relevant or more repetitive. Art & Collectibles

Etsy provides a variety of tools to help you verify that a seller is reputable. Here's how you can protect yourself as a buyer: Open a case. If you don't receive the item that you ordered, or it shows up significantly different from its description, you may qualify for Purchase Protection, and we'll reimburse you for the full purchase price plus any original shipping costs, subject to terms and limitations. Seller Protection and Etsy’s case system. A lot has been written about EU buyer protection law, and that that an EU seller absolutely MUST accept returns and full refunds.

If you and a buyer are unable to settle the issue on your own, the buyer can ask an Etsy specialist to step in and mediate the case.

Craft Supplies D. Use accura… Etsy Seller Protection offers assistance to eligible sellers in the event of a To qualify for Seller Protection, you must comply with our is a platform for buyers and sellers to work together to resolve concerns about orders.

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